Telecom companies stand with one foot in the past and one in the future. One side of the company is slugging it out in a highly competitive but mature marketplace, burdened with high overhead and infrastructure costs. Because telecom business processes break down into predictable, modular components that fit and work together according to clearly defined specifications, telecom companies optimize flexibility and reduce wasteful costs in the value chain by relying on independent work groups and outside companies working at arm’s length, like Mariner Innovations.
To use terms found in the Lean Six Sigma area, telecommunication companies strive to eliminate waste in the value stream by analyzing processes in an effort to be more efficient in delivering services. Telecom companies engage Mariner Innovations as a partner because Mariner Innovations understands the scale, language and methodology of delivering value in the telecom space. Mariner Innovations has years of experience working with telecom systems, analyzing telecom processes, and identifying opportunities, both in the elimination of constraints and in the application of technology solutions to institute order and discipline into the process flow.
Simultaneously, telecommunication companies are also seeking to align and integrate disparate systems and processes across various organizational silos. Within this highly competitive and fast-moving side of the business, a wide range of next-generation ICT technologies are merging, (e.g., the mobility space). Telecom industry organizations can’t afford to rely on a partner that’s playing “catch-up” around focal points of innovation like mobile technology or IPTV.
Focusing business operations to address process and data integration challenges requires unified and accurate data to be easily accessible and integrated with the planning process and operations, and that cross organizational process flows be enabled “external” to the original legacy systems. Mariner Innovations brings valuable experience and expertise in reducing complexity, increasing productivity, and exposing collective corporate data as a unified strategic, reusable asset. In the past, Mariner Innovations projects have enhanced telecommunication companies’ ability to push/pull data, leverage existing technology investments and deliver productivity gains of as much as 50 to 80%.
Sample Project Experience:
- Fixed Wireless Network Design
- Local & Wireless Number Portability
- Triple Play Bundling (Rating & Billing)
- Customer Care Automation – CSR Desktop
- Help Desk System Consolidation
- Order Automation – Consumer & SMB
- API Development for Order Handling